Source page: McKinsey & Company

Commentary

Visual form

Heatmap: job-satisfaction matrix by perceived management-employee relationship quality.

Layout / body structure

Columns move from very good to very bad management relations, while rows move from very satisfied to very dissatisfied employees. The reader scans the percentage cells across the grid.

What is being compared

It compares job-satisfaction levels across workplaces where employees rate management-employee relations differently.

Measurement system

Each cell shows percent of respondents in a job-satisfaction bucket within a management-relations category.

Visible structure inside the graphic

Higher satisfaction concentrates in the upper-left part of the matrix, where management relations are rated very good or quite good. Dissatisfaction grows toward the right side as management relations worsen.

Main takeaway from the visual

The chart shows a strong link between good manager-employee relationships and employee satisfaction. As relationship quality declines, very satisfied employees become much less common.

Key standout values or extremes

Among respondents who rate management relations as very good, 74 percent are very or completely satisfied. That falls to 43 percent for quite good, 21 percent for neutral, and 15 percent for both quite bad and very bad relations. Very or completely dissatisfied rises from 1 percent in very good workplaces to 26 percent in very bad ones.

Controls / sequence, when applicable

This is a static satisfaction heatmap; there are no in-chart controls to operate.

Companion media, when applicable

There is no separate companion audio or video; the management-relations satisfaction matrix is the full visual on this page.


Good bosses make good workplaces

Organization | Workplace | Management

October 14, 2020 – People are more likely to be satisfied at work if they think managers get along well with employees. If they think relationships are bad, job satisfaction is substantially lower.

People in workplaces with good management relations are significantly more satisfied (chart)

To read the article, see “The boss factor: Making the world a better place through workplace relationships,” September 22, 2020.


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