Source page: McKinsey & Company
September 19, 2022
Consumer | Jobs
Contact center talent is tough to hold onto.
Contact center talent is tough to hold onto. Almost 60 percent of workers who left customer care organizations were poached by competitors, industry experts noted in McKinsey’s recent 2022 State of Customer Care Survey. Leaders who listen to workers, build trust, and act on feedback have the best chance of employee retention.
Chart family: Scatter Plot · Scatter Plot Customization
To read the article, see “The state of customer care in 2022,” July 8, 2022.
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